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Terms of Service

Version 2026-05-10 · Effective 2026-05-10

⚠ Draft — not yet reviewed by counsel

This document was generated by AI as a starting point tailored to the Arbor codebase and operating model. It has not been reviewed by a licensed attorney. Do not rely on it for binding legal effect until a qualified lawyer has reviewed and approved it. Acceptance recorded against this version will need to be re-collected when counsel-approved language replaces this draft.

These Terms of Service ("Terms") form a binding contract between Raised Beef AI, LLC, a Delaware, USAentity ("Provider", "we", "us"), and the legal entity that signs up for, is invited into, or otherwise uses the Arborplatform ("Customer", "you").

By creating an account, accepting an invitation, calling the API with an issued key, or using the Service in any other capacity, you agree to these Terms on behalf of yourself and any organization you represent. If you do not have authority to bind your organization, do not use the Service.

1. Definitions

  • "Service" means the Arbor hosted software platform (web application at app.arbor.app and any agency-served custom domain), the REST API at /api/v1, outbound webhooks, and all documentation, runbooks, and related services we provide.
  • "Authorized User" means an individual you have invited and provisioned with a role (manager, instructor, viewer, agency_admin, or agency_member) in the Service.
  • "Customer Data" means all data, content, and information you or your Authorized Users submit to the Service — including instructor records, classes, training records, projects, tasks, allocations, and any files uploaded.
  • "Agency"means a consulting firm that resells the Service to its own end-customer organizations ("Client Orgs") under our white-label program.
  • "Order" means an executed order form, signed quote, or other written agreement between you and Provider that references these Terms and specifies your subscription tier, term, and fees.

2. Account, Access, and Security

You must (a) provide accurate signup information, (b) keep credentials confidential, (c) be responsible for all activity under your account and your Authorized Users' accounts, and (d) notify us promptly at security@arbor.app of any unauthorized access. The Service supports email + password sign-in, magic-link sign-in, and SAML SSO; you may enforce SSO for your Authorized Users via the per-org SSO configuration.

3. License Grant and Restrictions

Subject to these Terms and any Order, we grant you a non-exclusive, non-transferable, revocable license to access and use the Service during the subscription term solely for your internal business purposes. You will not, and will not permit any third party to:

  • reverse-engineer, decompile, or derive source code from the Service;
  • use the Service to build a competing product, train machine-learning models intended to replicate it, or benchmark it without our prior written consent;
  • remove proprietary notices, falsify HMAC signatures on outbound webhook payloads, or tamper with rate-limit / throttle controls;
  • upload Customer Data you don't have the right to upload, or use the Service to process data subject to laws or regulations not contemplated by these Terms (see also the Acceptable Use Policy and BAA).

4. Customer Data and Ownership

As between the parties, you own all Customer Data. You grant Provider a limited license to host, copy, transmit, display, and process Customer Data solely as needed to provide the Service, comply with law, and (in aggregated, de-identified form) improve the Service.

We process Customer Data as your processor under the Data Processing Addendum at /legal/dpa, which is incorporated into these Terms by reference. For Customer Data subject to HIPAA, the parties' obligations are governed by the executed Business Associate Agreement at /legal/baa.

5. Fees, Billing, and Taxes

Fees are set out in the applicable Order. The Service is currently invoiced manually (no Stripe or other automated card processor) — invoices are issued via the in-app billing console and emailed to your billing contact in PDF form. Payment terms default to Net 30 from invoice date unless an Order states otherwise. Late amounts accrue interest at the lesser of 1.5% per month or the maximum allowed by law. Fees exclude taxes, which are your responsibility.

6. Term, Renewal, and Termination

These Terms remain in force while you have an active account. Subscription terms are set in the applicable Order. Either party may terminate for material breach uncured 30 days after written notice; we may suspend the Service immediately if your use violates the Acceptable Use Policy or threatens platform integrity.

On termination: (a) we will make Customer Data available for export via the in-app data export at /admin/data-export for 30 days, after which we may delete it; (b) all license rights to the Service end; (c) outstanding fees accrued through termination remain payable.

7. Service Levels

Uptime, support response times, and remedies for falling short are governed by the Service Level Agreement at /legal/sla.

8. Confidentiality

Each party will protect the other's Confidential Information using at least the standard of care it uses to protect its own confidential information of like kind, and not less than reasonable care. This obligation survives termination. Customer Data is your Confidential Information; the Service's code, architecture, security controls, and non-public roadmaps are ours.

9. Warranties and Disclaimers

We warrant that the Service will materially conform to its published documentation and that we have implemented reasonable administrative, physical, and technical safeguards designed to protect Customer Data. EXCEPT FOR THE FOREGOING, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

EXCEPT FOR EITHER PARTY'S BREACH OF CONFIDENTIALITY, INDEMNIFICATION OBLIGATIONS, WILLFUL MISCONDUCT, OR PAYMENT OBLIGATIONS, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES. EACH PARTY'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO US IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You will defend, indemnify, and hold harmless Provider against any third-party claim arising from (a) your or your Authorized Users' misuse of the Service, (b) Customer Data infringing a third party's rights, or (c) your violation of law. We will defend, indemnify, and hold harmless you against any third-party claim that the Service as provided infringes a US patent, copyright, or trademark.

12. Governing Law and Disputes

These Terms are governed by the laws of Delaware, USA, without regard to conflict-of-law principles. The parties consent to the exclusive jurisdiction of the federal and state courts located in Delaware, USA. Each party waives any right to a jury trial. UN Convention on Contracts for the International Sale of Goods does not apply.

13. Changes to These Terms

We may revise these Terms by posting an updated version and changing the version date at the top. Material changes will be announced by email or in-product notice at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

14. General

These Terms (including the documents referenced) are the entire agreement between the parties on this subject and supersede prior or contemporaneous understandings. If any provision is held unenforceable, the remainder remains in effect. Neither party may assign without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets. Notices to Provider should be sent to legal@arbor.app or to the Provider address: [Configure ARBOR_LEGAL_ADDRESS].